Privacy policy

Privacy Policy

Effective Date: January 2026

Kinetic Arm (“Kinetic Arm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, interact with, or make a purchase from www.thekineticarm.com (the “Site”), subscribe to marketing communications (including email and SMS), contact customer support, or otherwise engage with us online or offline (including events, trade shows, and promotions).

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login credentials (if applicable)

  • Purchase history and order details

  • Customer service communications

  • Preferences you voluntarily provide

B. Payment Information

Payment information is processed securely through third-party payment processors. We do not store full credit card numbers.

C. Information Collected Automatically (Device & Usage Data)

When you visit the Site, we automatically collect certain information, including:

  • IP address

  • Browser type and device type

  • Pages viewed and time spent

  • Referring/exit pages

  • Date and time stamps

  • Cookie and similar tracking data

We collect this information using cookies, web beacons, pixels, and similar technologies.

2. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain our Site

  • Enable shopping cart and checkout functionality

  • Remember preferences

  • Analyze traffic and usage

  • Improve performance

  • Support advertising and marketing efforts

You may control cookies through your browser settings. Disabling cookies may limit some functionality.

For more information about cookies, visit: http://www.allaboutcookies.org.

3. How We Use Your Personal Information

We use personal information to:

Fulfill Orders & Provide Services

  • Process transactions

  • Confirm and ship orders

  • Provide customer support

  • Process returns, exchanges, and warranty claims

Communicate With You

  • Respond to inquiries

  • Send order updates

  • Provide support

Marketing & Advertising

  • Send promotional emails and SMS (where consent is provided)

  • Deliver relevant advertisements

  • Measure marketing effectiveness

Fraud Prevention & Security

  • Detect and prevent fraudulent transactions

  • Protect our customers and business

  • Use automated fraud detection tools where necessary

Improve Our Site & Business

  • Analyze usage patterns

  • Improve website functionality

  • Develop new products and services

4. How We Share Personal Information

We may share personal information with trusted service providers, including:

  • Ecommerce platform providers (e.g., Shopify)

  • Payment processors

  • Shipping and fulfillment providers

  • Email and SMS service providers

  • Analytics providers (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta, Google)

These third parties are authorized to use personal information only as necessary to provide services on our behalf.

We may also disclose personal information:

  • To comply with legal obligations

  • To respond to lawful requests

  • To protect our rights, customers, or business

  • In connection with a merger, acquisition, or asset transfer

5. SMS Messaging Privacy

If you opt in to receive SMS communications from Kinetic Arm, we collect:

  • Your mobile phone number

  • Your opt-in/opt-out status

  • Message interaction data

We use this information to send:

  • Order updates

  • Customer support messages

  • Promotional communications (if you opted in)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact support@thekineticarm.com.

We do not sell, rent, or share mobile opt-in data with third parties for marketing purposes.

6. Behavioral Advertising & Targeted Ads

We may use your information for targeted advertising and marketing analytics.

You may opt out through:

7. Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals due to lack of consistent industry standards.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and maintain business records

  • Comply with tax, accounting, and legal obligations

  • Resolve disputes

  • Enforce agreements

Order records are generally retained for compliance and accounting purposes. Marketing data is retained until you unsubscribe or request deletion, subject to legal retention requirements.

We may retain information longer if required by law or in connection with legal claims.

9. Additional U.S. State Privacy Rights

Depending on your state of residence, you may have certain rights under applicable privacy laws, including the right to:

  • Request access to personal information we collect about you

  • Request correction of inaccurate information

  • Request deletion of personal information (subject to exceptions)

  • Opt out of targeted advertising

  • Receive equal service and pricing even if you exercise your privacy rights

We do not sell personal information for monetary compensation. However, we may share certain identifiers with advertising partners for targeted advertising purposes as permitted by law.

To exercise applicable privacy rights, please contact:

📧 support@thekineticarm.com

We will respond to verified requests within 45 days as required by applicable law.

10. International Visitors (EEA/UK)

If you are located in the European Economic Area or United Kingdom, we process personal information under the following legal bases:

  • Contract performance (e.g., processing your order)

  • Consent (e.g., marketing communications)

  • Legitimate interests (e.g., fraud prevention, analytics, improving services)

Your information may be transferred to the United States or other countries. Where required, we rely on appropriate safeguards for international data transfers.

11. Children’s Privacy

Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

12. Security

We implement reasonable technical and organizational safeguards to protect personal information. However, no system can guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

14. Contact Information

If you have questions about this Privacy Policy or would like to exercise your rights, please contact:

Kinetic Arm
📧 support@thekineticarm.com
📞 770-281-9982