Refund policy

Returns, Refunds & Exchange Policy

At Kinetic Arm, we stand behind the quality of our products and strive for complete customer satisfaction. If your purchase does not meet your expectations, we offer a return and exchange policy under the terms outlined below.

By using our website and making a purchase, you acknowledge that you have read, understand, and agree to be bound by these terms and conditions.

Kinetic Arm reserves the right to modify or update these policies at any time without prior notice. Any changes will be posted on our website and will apply to purchases made after the updated policy is published.

Return Window

30-Day Return and Exchange Policy

We offer a 30-day return and exchange window beginning on the date your order is delivered. Eligible items may be returned for a refund or exchanged for a different size at no additional shipping cost during this period.

Return and exchange eligibility is determined by the delivery date shown in the carrier’s tracking information. Returned items must be in their original condition. Approved refunds will be issued to the original payment method.

Holiday Extended Return Policy

To make holiday shopping easier, orders placed between November 1 and December 31, 2026, are eligible for a return for refund or a free sizing exchange within 60 days of delivery.

Orders placed on or after January 1, 2027, are subject to our standard 30-day return and exchange policy.

All returned items must be in their original condition. Approved refunds will be issued to the original payment method.

Important Return and Exchange Information

Eligible return or exchange requests may include:

  • Size exchanges
  • Incorrect items received
  • Products damaged upon arrival (see the Replacement Policy below)

All returned items must be in like-new condition and will undergo an inspection before a refund, exchange, or replacement is approved.

Please note:

  1. Gently Used Gear, Final Sale, and Clearance items are final sale and are not eligible for return, refund, or exchange.
  2. Cosmetic wear resulting from normal use does not qualify for a replacement or exchange. Please see Cosmetic Wear and Normal Use below for additional details.

Cosmetic Wear and Normal Use

Kinetic Arm products are performance athletic gear. With regular use, performance fabrics may develop cosmetic wear from friction, contact with other surfaces, laundering, or normal athletic activity. This type of wear is not considered a manufacturing defect.

Examples of normal wear or externally caused damage include:

  • Surface pilling
  • Loose or snagged threads
  • Minor fraying
  • Fabric abrasion or snags
  • Small holes caused by friction or contact with external surfaces
  • Deodorant marks, stains, discoloration, or odors

Items showing these signs of wear are not considered to be in like-new condition and are not eligible for a return for a full refund, replacement, or exchange, including during the applicable return window.

Return and Exchange Eligibility

To qualify for a return or exchange, an item must:

  • Be returned within the applicable return window
  • Be in like-new, resalable condition
  • Be free from visible wear, damage, stains, odors, or markings
  • Be unaltered and unmodified
  • Include all original product tags, when applicable

All returned items are inspected upon arrival at our warehouse.

Based on the results of the inspection, items showing signs of wear or that are not in resalable condition may be denied an exchange, deemed ineligible for a refund, or subject to a partial refund.

Size Exchanges: How It Works

Your first sizing exchange is free. For an approved first sizing exchange, Kinetic Arm will cover the cost of shipping the replacement item and provide a prepaid return label for the original item.

When the requested size is in stock, we may ship the replacement in advance so you can compare both sizes and keep the one that fits best. The item you are not keeping must be returned using the prepaid return label provided.

If the requested size is out of stock, the exchange will be placed on backorder and shipped once inventory becomes available. Estimated restock dates may vary and are not guaranteed.

The item you are not keeping must be shipped back within the applicable return window. By accepting an advance replacement, you authorize Kinetic Arm to charge you for the replacement item if the other item is not returned within that period.

Customers must use the prepaid return label provided by Kinetic Arm to ensure the return can be accurately tracked and processed.

Exchange Processing Time

When inventory is available, an approved replacement size may be shipped before the original item is returned. In some cases, the replacement will be shipped after the original item has been received, inspected, and processed, which typically takes 7–10 business days.

Backordered replacement items will ship once the requested size becomes available.

Refunds

Approved refunds are issued to the original payment method.

Refunds Include

  • The amount paid for the eligible returned item(s)

  • Applicable sales tax paid on the returned item(s)

Refunds Do Not Include

  • Original shipping charges

  • Return shipping costs

  • Services or fees identified as non-refundable

Refund Fees and Deductions

Refunds for returned items are subject to:

  • Customer-paid return shipping

  • A 4% restocking fee, deducted from the returned item subtotal

Refunds are processed within 7–10 business days after the returned item is received and inspected. Depending on your financial institution, please allow up to 2–3 weeks for the refund to appear on your account or statement.

If more than three weeks have passed since your refund was processed, please email sales@thekineticarm.com and include your order number and return tracking information.

Partial Refunds

Kinetic Arm reserves the right to reduce or deny a refund when a returned item is not received in like-new, resalable condition.

A partial refund may apply if an item:

  • Shows visible signs of wear or use
  • Has missing, removed, altered, or marked product tags
  • Has stains, odors, deodorant marks, discoloration, or writing
  • Shows fraying, tears, excessive pilling, abrasion, holes, or other damage
  • Has been altered or modified in any way

Any refund adjustment will be determined following inspection and will be based on the item’s condition and resale eligibility. Items deemed non-resalable may be ineligible for a refund.

Final Sale Items

The following products are considered final sale and are not eligible for a return, refund, or exchange:

  • Items marked Final Sale or Clearance

  • Items from the Gently Used Gear Collection

Gently Used Gear Collection

The Gently Used Gear Collection includes discounted products that were:

  • Used as display or demonstration items at events or trade shows

  • Previously returned or exchanged within the applicable return window and inspected for resale

Each item is inspected for quality and functionality before being offered for sale. Because these products may have been lightly used or handled, they may show minor cosmetic imperfections, including:

  • Surface pilling

  • Minor fraying or loose threads

  • Fabric abrasion

  • Wrinkled or bent straps

  • Small marks, blemishes, or minor stains

  • Wrinkled, marked, or previously handled tags

  • Signs that the item may benefit from hand-washing before use in accordance with its care instructions

These cosmetic imperfections are reflected in the discounted price and do not prevent the product from functioning as intended.

All Gently Used Gear items are clearly identified and sold as final sale. They are not eligible for a return, refund, or exchange.

How to Start a Return or Exchange

All returns and exchanges must be initiated through our online return portal and require an approved Return Merchandise Authorization (RMA) before being shipped.

To request a return or exchange:

  1. Submit your request through our return portal.

  2. Once your request is approved, you will receive an RMA number and return instructions.

  3. Before packing the item, fasten and secure all straps to help prevent fraying, pilling, or other damage during transit.

  4. Pack the item securely and include your order number and RMA number.

  5. For an exchange, use the prepaid return label provided by Kinetic Arm. For a return, use a trackable shipping method and retain the tracking information until your return has been fully processed.

Returns that cannot be verified through carrier tracking cannot be confirmed as received and will not be eligible for a refund.

Return Shipping Address

Kinetic Arm
1625 Oakbrook Drive
Norcross, GA 30093
United States

Replacement Policy: Items Damaged or Defective Upon Arrival

We will replace an item if it arrives damaged or defective.

To request a replacement, email sales@thekineticarm.com within 48 hours of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

We aim to respond within 24 hours or by the next business day.

90-Day Limited Warranty

The 90-Day Limited Warranty is separate from our return and exchange policy. It applies only to verified manufacturing defects in materials or workmanship that affect the product’s functionality.

Coverage begins on the original purchase date and is available only for eligible products purchased directly from:

Products purchased through third-party resellers or marketplaces—including eBay, Craigslist, Amazon, Facebook Marketplace, unauthorized distributor websites, or social media marketplaces—are not covered by this warranty.

Warranty Coverage

This limited warranty covers verified manufacturing defects in materials or workmanship that affect the product’s functionality under normal use and conditions.

All warranty claims are subject to review, inspection, and approval by Kinetic Arm.

Warranty Eligibility Requirements

To qualify for warranty consideration:

  • The claim must be submitted by the original purchaser

  • Valid proof of purchase must be provided

  • The claim must be submitted within 90 days of the original purchase date

  • The product must not have been altered or modified

  • The product must not have been placed in a washing machine or dryer

  • Product identification tags must remain intact

  • All product care instructions must have been followed

Failure to follow the product’s care instructions may void warranty coverage.

Warranty Exclusions

This limited warranty does not cover:

  • Fit or sizing concerns

  • Normal wear and tear

  • Cosmetic wear or fabric changes, including pilling, loose threads, fraying, or abrasion

  • Rips, tears, holes, or other damage caused by use or contact with external surfaces

  • Discoloration, staining, or fading

  • Odors, deodorant marks, perfume, or other product residue

  • Damage caused by misuse, neglect, abuse, or accidents

  • Damage caused by improper cleaning or failure to follow care instructions

  • Issues reported outside the 90-day warranty period

  • Products purchased from unauthorized sellers or third-party marketplaces

This warranty applies only to the original purchaser and is non-transferable.

How to Submit a Warranty Claim

Email your warranty claim to sales@thekineticarm.com and include:

  • Your order number and proof of purchase

  • The original purchase date

  • A detailed description of the issue

  • Clear photos showing the product and the affected area

After reviewing the claim, Kinetic Arm may:

  • Approve or deny the claim

  • Request that the product be returned for further inspection

  • Repair the affected component

  • Replace the product with the same or a comparable model

  • Provide a partial or full credit toward a replacement purchase

  • Return the product if the issue is determined to be ineligible for warranty coverage

Kinetic Arm reserves the right to deny warranty service in cases involving fraud, misrepresentation, repeated misuse, or abuse of the warranty policy.

CUSTOMER SUPPORT

📞 770-281-9982
📧 sales@thekineticarm.com